Child Support Debit Card or Direct Deposit

The information below might help you decide which payment method is best for you.

Child Support
Debit Card
Direct Deposit
to your own checking or savings account
Do I need a bank account? No Yes
Can I buy items by phone, by mail-order or online? Yes, and you can shop at stores that accept MasterCard. Yes, if your checking account or a debit/credit card is attached to your direct deposit account.
If I move or go on vacation, will payments continue without delay? Yes

You must keep EPPIC up-to-date with your mailing address.

You can update your address by calling the number on the back of your debit card.

This will also update your address with your child support agency.
Yes

You must keep your child support agency up-to-date with your mailing address.

You can update your address online -- sign up to use Child Support Online Services.
How can I get cash from my account? You can get cash from an ATM* , some banks*, or get money back from some stores when you shop. (Not all stores will give you cash back when buying an item.)

*Some fees may apply

This depends on the services your bank provides.

Bank holidays

I have bad credit. Does this matter? No. You will be approved for the debit card even if you have bad credit. Banks generally offer savings accounts to all.
How will I know if a payment was made or how much money is left in my account?

After you get your card, you can check your payments and balances

  • at ATMs *
  • online
  • by mail
  • by calling the number listed on the back of your card.

* Some fees may apply

When you get your card, you will get all the contact information.

You can check your payments when you sign up for Child Support Online Services

Most banks have a phone number and website to check accounts.

You can check your payments when you sign up for Child Support Online Services
Can I deposit more money into my account? No.

Your debit card account is only for the support that is paid.
Yes.

The support deposit is added to your checking or savings account.
What fees do I need to pay to use this service? Click here for a list of fees Please check with your bank or credit union about the fees they charge.

More Information for Parents Receiving Support



Updated February 04, 2013

The Department of Children and Families, protecting children, strengthening families, building communities.